Return & Refund Policy
At The Furniture Mattress Warehouse, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.
Eligibility for Returns
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Returns are accepted within 30 days of the delivery date.
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Items must be unused, in their original condition, and in original packaging.
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Proof of purchase (receipt or order confirmation) is required.
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Custom, clearance, or special-order items are final sale and not eligible for return.
Return Process
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Contact Us: Email us at thefmwh@gmail.com or call (770) 693-2224 within 30 days of delivery.
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Approval & Instructions: Once your return is approved, we’ll provide instructions on how to return your item.
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Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
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Inspection & Refund: Once we receive and inspect the item, we’ll issue a refund to your original payment method, typically within 5–10 business days.
Damaged or Incorrect Items
If your item arrives damaged or is not what you ordered, please contact us within 48 hours of delivery. We’ll make it right with a replacement, repair, or full refund at no cost to you.
Exchanges
If you'd like to exchange an item, please follow the return process and place a new order for the desired item.
Non-Returnable Items
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Clearance and final sale items
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Assembled or used furniture
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Mattresses removed from original packaging
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Gift cards
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thefmwh5880@gmail.com.
Contact Us:
Phone: (770) 693-2224
Email: thefmwh@gmail.com
Hours: Monday – Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 AM – 6:00 PM