Return & Refund Policy

All sales at The Furniture & Mattress Warehouse are final. We keep our prices at warehouse-direct levels by not building the cost of returns, restocking and resale losses into what you pay. In exchange, we ask you to be sure before you buy — and we give you every chance to be sure.

Before you buy

Come see it in person. Both showrooms carry floor models you can sit on, lie on and open up, and our team will walk you through dimensions, materials, firmness and care so there are no surprises. Measure your space and your doorways, hallways and stairwells before you order. If you have a question about anything — fit, fabric, firmness, timing — ask us first. Once an order is placed, it is final.

Call (770) 693-2224 or email thefmwh@gmail.com and we will help you get it right the first time.

What "final sale" means

  • No refunds. We do not issue cash, check or card refunds on completed purchases.
  • No exchanges. We do not swap an item for a different size, color, model or style after purchase.
  • No returns once a product leaves its packaging. Any item that has been opened, unboxed, assembled, installed or used cannot be returned under any circumstances.
  • No cancellations once an order is processed. See below.

Order changes and cancellations

We schedule delivery, reserve stock and place supplier orders as soon as a sale is written, so an order begins moving almost immediately. If you need to change or cancel something, contact us at (770) 693-2224 right away. We will do what we can while the order is still unprocessed, but we cannot promise it — and once an order has been processed, scheduled, shipped or picked up, it can no longer be changed or cancelled. Cancellation is an exception we grant sparingly, not a standard part of the buying process.

Inspect your order at delivery or pickup

This is the most important step, and it is the only opportunity to raise a problem. Inspect every piece carefully before you sign for it or load it — check the packaging, the finish, the frame, the upholstery and the hardware.

  • If something is damaged, defective or not what you ordered, refuse the piece at the moment of delivery or pickup and tell the driver or showroom staff right then. Note the problem on the delivery paperwork before signing.
  • If you discover an issue that was hidden by the packaging, you must report it within 48 hours of delivery or pickup by calling (770) 693-2224 or emailing thefmwh@gmail.com. Keep all original packaging and send photos.

Once merchandise has been signed for and accepted, and the 48-hour window has closed, it is considered delivered in good condition and accepted as-is.

Manufacturer warranties

Many items we carry are covered by a manufacturer's warranty. That warranty comes from the manufacturer, not from us, and it is unaffected by this policy — a final-sale purchase does not waive it. If a covered defect appears, contact us and we will help you identify the manufacturer, locate your proof of purchase and file the claim. Any repair, replacement part or other remedy is provided by the manufacturer, on the manufacturer's terms and timeline. The Furniture & Mattress Warehouse does not issue refunds, credits or exchanges in connection with a warranty claim.

Mattresses and bedding

Mattresses, foundations, box springs, pillows and other bedding are final sale with no exceptions. For health and sanitation reasons, and consistent with Georgia bedding regulations, we cannot accept the return of any bedding product once it has been removed from its packaging, slept on or used. We do not offer sleep trials or comfort exchanges. Please try our floor models in the showroom and talk to our team about firmness before you decide.

Sold as-is

ALL MERCHANDISE IS SOLD "AS IS" AND "WITH ALL FAULTS." EXCEPT FOR ANY WRITTEN MANUFACTURER'S WARRANTY THAT MAY ACCOMPANY THE PRODUCT, THE FURNITURE & MATTRESS WAREHOUSE MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE MERCHANDISE IS WITH THE BUYER.

Floor models, clearance, closeout, discontinued, as-is and special-order merchandise are sold in their existing condition, including any cosmetic wear disclosed at the time of sale.

Shipping

We ship nationwide, and we deliver locally throughout Metro Atlanta from our Mableton and Marietta showrooms. Shipping and delivery charges are non-refundable. Because all sales are final, we do not arrange or pay for return shipping. For delivery timeframes, service areas and freight details, see our Shipping Policy.

Questions

If anything here is unclear, ask us before you buy — we would much rather answer a question now than have you be unhappy later.

Phone: (770) 693-2224
Email: thefmwh@gmail.com
Mableton showroom: 5880 Mableton Pkwy SW, Mableton, GA 30126
Marietta showroom: 1169 Powder Springs St, Marietta, GA 30064

Hours
Monday – Saturday: 10:00 AM – 7:00 PM
Sunday: 12:00 PM – 6:00 PM

Last updated: September 7, 2026.